FAQs

Frequently Asked Questions

Q: Is there a warranty on your products?

    A:  Yes!  We offer a 1-year warranty against manufacturer defects. Please send us an email if you need to process a warranty claim with us. It's always best to include pictures of the issue.  

Q: Your products are awesome!  Where can I hear more?

    A: Thanks!  You can find us on Facebook, TwitterGoogle+, and you can also sign up for our periodic newsletter (scroll down to sign up).

Q:  Which operating systems and devices does the iZen bluetooth keyboard work with?

    A:  Our keyboard works great with all Mac devices, Mac computers, iPad, iPhone, Windows mobile devices, your Windows PC, and more. All you need is Bluetooth!  Most devices recognize the keyboard instantly and prompt you through the connection setup. If you don't have Bluetooth, a Bluetooth adapter can be used. 

Q:  Who can I contact for technical support?

    A: Please send an email to us at info@izenbamboo.com we will respond promptly!  

Q: Do you offer international shipping?

    A: Yes! We will ship anywhere in the world.

Q: Can I buy your products wholesale to sell at my retail shop?

    A: Yes of course.  Please sign up for a wholesale account via our online form.

Q: Do you have an affiliate program that lets me sell your products on my website?

    A: Yes we do!  Please visit performance-based.com or click here for more information.

Q: Where are your products made?

    A: Our products are made in China by a factory that follows international labor standards. It offers a clean and safe environment for its employees, pays fair wages, does not use child labor and is sweatshop free. The bamboo we use does not contain toxins or dyes, and is harvested in a way that has no negative effects on the environment or the panda habitat. We are very conscientious of sustainability, and continue our efforts on a daily basis to be sure we are making products that align with our values, and high standards.  

Q: What are your products made of?

    A:  The iZen keyboard is made of 92% pure bamboo. It is coated with a wax that protects the bamboo from absorbing oils from our fingers and makes it water resistant.  The internal components include small amounts of metal and plastic, and there is a rechargeable lithium ion battery. The bamboo housing is completely recyclable and biodegradable. We just love working with bamboo and we hope you enjoy our products!

Q: What do I need to do to take care of my iZen products?

    A: You need to treat your iZen products as you would any other piece of fine wood furniture in your home – keep out of direct sunlight, avoid extremely high or extremely low humidity environments and temperatures, wipe down with a dry, clean cloth as needed. Bamboo is a natural material and may crack if not taken care of properly.

Q: What do I do with my iZen Bamboo bluetooth keyboard when it's dead and gone?

    A: We hope that your keyboard will last you for MANY years to come. But if it's beautiful life runs out, you can ship it back to us.  When we get it, we'll get you a $10 off coupon to use on your next iZen Bamboo product. This way, we can help be sure it gets recycled properly, thus completing it's life cycle.  :)